karutaFrequently Asked Questions
Users opening an account on karuta ask about identity verification, deposit and withdrawal mechanics, the difference between live-dealer tables and slots, how free offers work, and what happens to their account data. These questions span account setup, payment flow, game mechanics, and security — the core operations of the platform.
This FAQ answers the most common questions we receive. It covers account registration, KYC verification, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, withdrawal timelines, game categories, and data protection. If your question is not answered here, our support team responds within standard business hours.
For detailed legal information about service availability, jurisdiction restrictions, and account eligibility, see our Legal noticeFor the full terms governing wagers, settlement, and account closure, read our Terms and conditionsThis FAQ is a quick reference; those pages are the authoritative source.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and offerslive-dealer tables, slots, free bets, free spins, football betting
- Security and account caredata protection, account data, response times
Account and registration
We at karuta require a government-issued ID (KTP, passport, or driver's license) and a selfie holding that ID. You upload both via the mobile app or web dashboard. Verification typically completes within one business day. If your documents are unclear or do not match your account details, we will request resubmission. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process. Once approved, you can deposit and withdraw immediately.
During registration, you provide your legal name, date of birth, email address, phone number, and a password. You also confirm that you are at least 18 years old and that you are accessing karuta from a jurisdiction where our service is available. You do not provide payment details during registration — those are added later when you make your first deposit. After registration, you proceed to KYC verification by uploading your ID and selfie.
During registration, you provide your legal name, date of birth, email address, phone number, and a password. You also confirm that you are at least 18 years old and that you are accessing karuta from a jurisdiction where our service is available. You do not provide payment details during registration — those are added later when you make your first deposit. After registration, you proceed to KYC verification by uploading your ID and selfie.
Payments and transactions
Withdrawal requests are reviewed within two business days. Once approved, funds are sent to your registered payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. The time for funds to arrive depends on your bank or e-wallet; most transfers complete within one business day after approval. If your withdrawal is delayed, check your email for any verification requests. Our support team can investigate if funds do not arrive within the expected window.
We at karuta support deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Each payment method has its own minimum and maximum limits set by the bank or e-wallet provider. You can see the exact range for each method in the deposit screen after you log in. Deposits are processed instantly; your balance updates within seconds. If a deposit fails, check that your payment method has sufficient funds and that you are using the correct account details.
Game rules and offers
Live-dealer tables on karuta feature real dealers in multi-camera studios running blackjack, roulette, baccarat, and Dragon Tiger. You see the dealer and other players in real time; outcomes are determined by physical cards or a spinning wheel. Slots are automated games — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways — where outcomes are generated by a random number generator. Live-dealer tables settle in real time; slots settle instantly after each spin. Both are available on the karuta mobile app with low-data streaming options.
Free bets and free spins are promotional offers credited to your account under specific conditions — for example, after your first deposit or during a promotional period around Idul Fitri or Idul Adha. Free bets can be used on football markets (Liga 1, Piala AFF, Champions League) or live-dealer tables. Free spins are used on slot games. Both appear in your account under the "Promotions" or "Offers" tab. Terms apply to each offer — read the details before using them. Free bets and spins cannot be withdrawn as cash; winnings from them can be withdrawn after meeting any playthrough requirements.
Security and account care
We at karuta collect your name, date of birth, ID number, email, phone number, and payment details to verify your identity and process deposits and withdrawals. Your data is stored securely and is not shared with third parties except where required by law or to process your payments. We do not sell your data to marketers. Your transaction history and account balance are private. For full details, see our Privacy policyIf you wish to request deletion of your data or have questions about how we use it, contact our support team.
Our support team responds to queries within two business days. We respond in English and Indonesian. For urgent account issues — such as suspected unauthorized access or a blocked withdrawal — mark your message as urgent and we will prioritize it. You can reach us via email, in-app chat, or phone. Response times may be longer during major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi. If you do not receive a response within the expected window, check your email spam folder or contact us again.